Return/Exchange Policy

Our goal is for Timbuk Toys to bring Learning, Laughter and Fun to our customers.

We guarantee that all our toys meet our high standards so every Timbuk Toy is a "star!" Please select toys that are age-appropriate and supervise play so toys are used properly and enjoyed!

Our Return Policy

For 60 days after purchase, we will gladly take back items that are new and unused.

  • Items and packaging must be in perfect condition, and suitable to be sold to another customer.
  • All tags must be attached, books may not be creased, and items must be clean with no sign of wear.

With receipt or proof of purchase returns can be refunded to the original purchaser for the receipt value.
Without receipt returns are for exchange or store credit only.
Customer Return Forms must be filled out to process returns and exchanges.
Clearance items and gift-with-purchase items may not be returned or exchanged.
Items no longer listed in our system were last sold more than 60 days ago and we are not able to take them back.

Store Returns
Please bring your item to be returned directly to the checkout counter.
Directions to Timbuk Toys.

Timbuk Toys Web Store Returns

Please fill out our Return Form and mail to the address listed on the form.
Refunds or Store Credit will be issued as soon as the returned item has been received and inspected.
Shipping fees are non-refundable.

Refunds
With receipt, refunds are available to customers who bring back returnable items (see above) within 60 days of purchase. When purchases are tracked under a “Star Account” your sales history can be looked up so you won’t need the printed receipt for returns

  • The value of the refund is determined by amount recorded on receipt.
  • Credit / Debit Card Purchases – Refund will be applied to customer’s credit or debit card.
  • Cash Purchases – Full cash refunds are allowed, with manager approval, if they take place on the same day as the purchase.  Otherwise maximum cash refund is $40.00.  Balances may be refunded to a credit card or by a company check that will be mailed within 10 business days.


Exchange or Credit
Without a receipt or with a gift receipt, we offer exchange or store credit only for returnable items (see above).  The value of the return will be determined by the current price listed in our computer at the time of the return.  Clearance and Gift-with-Purchase items may not be exchanged or returned.  If an item is no longer in our computer system, we cannot take it back.  All items remain defined in our inventory for 60 days after the date when the last of the item was sold.

Defective Items
All Timbuk Toys items are guaranteed by our suppliers to be in perfect working condition when new. If an item
is defective, or does not work as advertised, we will take it back for a refund or exchange, according to the same
principles of our Return Policy.
If a clearance item is defective, see store manager for remedy.

Replacement Parts:
In some cases we are obliged to have customers contact the manufacturer directly for replacement parts or to remedy a complaint. We will always help to facilitate the process, but in rare cases we are prohibited from taking back items. Examples of vendors that require direct customer contact to remedy issues are: PlasmaCar, Bruder, Ravensburger, and Lego. Return limitations are usually, but not always, stated on packaging.

Warranties
Please communicate directly with the manufacturer to take advantage of warranties.

Please buy toys that are age appropriate and supervise all play for the very best play experience!

Send returns to:

Timbuk Toys, Inc.
Attention: Returns
1900 S. Quince Street, Suite B
Denver, CO
80231

 

For Further questions, please contact:
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Phone: 303-743-8899 Fax: 303-743-0029
Outside of Colorado 1-877-846-2851 (1-877-TIMBUK1)