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Timbuk Toys is known for being a fun and friendly place where customers love to shop. We strive to give our web customers the same TLC we give to our walk-in customers. We want every package to be perfect and every recipient to be delighted. Please let us know if you have any comments from which we can learn and improve our service!

Local Denver Customers:
All items on our website are available through our stores.
Save shipping fees by shopping locally!
Our staff is always happy to pull together a purchase and have it ready for pick-up.
(Click here) for locations and Contact information

Product selection for this website:
This site features many of our favorite and most popular products. At our stores we have been testing toys for over a decade. We carry thousands of items from hundreds of manufacturers and we are constantly reviewing the success of each one. We track each toy against others in the same category, we gather feedback from our customers and we engage many young testers to thoroughly examine the "play value" of our products.

Request recommendations for perfect gifts:
If you would like our assistance in selecting gifts, please e-mail customerservice@timbuktoys.com. We will need to know the age of the child, the gender, if there are special interests or preferences and the price range you are seeking. If you prefer to discus your questions by phone please contact either of our stores to speak with one of our knowledgeable sales people. (303-756-2522 or 303-366-1755)

Comments about Products:
”I loved it.” “It was the greatest gift ever.” “It was the hit of the party.” “It was a disaster.”
We want to hear about your experience. If you purchased or recieved a toy from us that made a real impact, please tell us the story. Letters from children are always cherished! Constructive criticism is truly appreciated as well.

Send us your suggestions for toys to carry:
We welcome your input about our selection and invite you to send us recommendations. Finding new items that fit our standards is our perpetual quest. We love suggestions from our customers! Just send an e-mail to customerservice@timbuktoys.com with the name of the item, who makes it or information about how we can find it.

Gift-wrapping:
Gift wrapping is always FREE! Our gifts are as fun on the outside as they are on the inside. We wrap in colorful papers and adorn each package with a festive bundle of curled ribbons. From our wrapping selection menu you can indicate if the gift is for a Birthday Boy, a Birthday Girl, a New Baby or for Christmas or Hanukkah. Our wrapping is our Timbuk Toys signature. It's worth a fortune - and it's yours for free!

Note: We cannot put gift wrap on oversized items that ship in their original shipping boxes.

Returning Items to Timbuk Toys

We hope that every item purchased at Timbuk Toys will be a great success!
But if a purchase needs to be returned we will gladly take back items according to these guidelines.

Store Returns vs. Mailed Returns:
Whether you are returning a purchase to one of our stores or sending it back by mail, the principles are the same but some of the procedures are different. Returns can be made in person at our stores or by mail regardless of whether the purchase was from a store or from our website. Details for each type of return are noted under each heading.

Returns of Unwanted Items
An item is returnable for 60 days after purchase if it is “as-new” provided we still carry the item. It must be:
**Unused ** Unopened ** Undamaged ** The item and packaging must be in perfect condition.

Store Returns – When you arrive at the store, please bring your return directly to the counter.
Directions to Timbuk Toys.

Mailed Returns – Please fill out our Return Form and mail to the address listed on the form.
Refunds or Store Credit will be issued as soon as the returned item has been received and inspected.
Shipping fees are non-refundable.

Returns of Defective Items
Please notify us as soon as possible if you receive a defective item so we can remedy the issue with your purchase and report the problem to the manufacturer. Some of our manufacturers require that customers with defective items work with them directly (see below). Our 60-Day Return Limit applies to defective items, so please inspect toys carefully if you are purchasing toys to keep for later.

Store Returns – When you arrive at the store, please bring your return directly to the counter.
Directions to Timbuk Toys.

Mailed Returns – Before you ship back a defective item, please Contact Us so we can determine whether or not we need the item to be returned, or if we can remedy the problem in a better manner. If you do need to ship back a defective item, please fill out our Return Form and include it with your item. We will provide you with a preprinted label for shipping to return the item to us. Should you request a replacement it will be sent without additional shipping charges. Refunds or Store Credit will be issued as soon as the returned item has been received and inspected.

1. New items that are broken, defective or have pieces missing when first opened

Please return items to Timbuk Toys ASAP so we can give you a replacement or a refund and promptly report the problem to the manufacturer. There are some products that cannot be returned if opened because the manufacturer insists on helping customers directly by sending replacement parts or by furnishing assistance. *

2. Faulty Items – items that don’t work properly

Manufacturers will not replace items that have worn out or have been broken, but most manufacturers will authorize return of items that are faulty. A few manufacturers insist on helping customers directly if there are problems with their products. *

*The following manufacturers FULLY GUARANTEE THEIR PRODUCTS but they ask that consumers contact them directly if there are any problems with an item.

Lego	1-800-422-5346	www.lego.com
Owi	1-310-515-1900	www.owirobot.com
Darda	1-800-773-9350	www.walthers.com
Rokenbok	1-877-289-0730	www.rokenbok.com

If you have any trouble reaching a manufacturer or are not satisfied with their remedy, please let us know!

3. Items that need replacement parts

The manufacturers of some larger items will fix anything that goes wrong by sending replacement parts but they will not permit the retailer to accept returns of items that have been used. Timbuk Toys will gladly order parts for or you can order parts directly from the manufacturer. We will always help figure out what needs to be fixed to the best of our ability but we are not equipped to make all repairs.

The following are the companies who replace parts only:

Plasmacar	1-877-289-0730	www.plasmacar.com
Kettler	1-888-253-8853	www.kettlerusa.com
Radio Flyer	1-800-621-7613	www.radioflyer.com

If you have any trouble reaching a manufacturer or are not satisfied with their remedy, please let us know!

4. Warranties - A few manufacturers do offer extended warranties on their products.

Please communicate directly with the manufacturer to take advantage of warranties.

Refunds - Refunds for Returnable Items will be issued for items returned within 60 days of purchase
when the receipt is presented. Refund amount is determined by receipt.

Credit / Debit Card Purchases – Refunds applied to customer’s credit or debit card.
Cash Purchases – Refunds by cash up to $25 (in-store returns only). Balance may be refunded to a credit card or refunded by company check that will be mailed to the customer within one week.
Check Purchases – Refunds will be delayed for 10 business days after purchase for the check to clear the bank. Refund will be by company check, mailed to customer.

Store Credit - Without a receipt, or beyond our 60 day return limit, store credit will be issued for returns provided that we still carry the item. The value of the return will be determined by the current price at the time of the return. If we no longer carry the item and it is not listed in our computer system, we cannot take back the return. Items that have been discontinued are removed from our system after 60 days.

Our Manufacturers and we are committed to providing top quality toys and customer satisfaction,
but nobody can guarantee how long a toy will last or that any toy is indestructible.
Please buy toys that are age appropriate. Supervise all play for the very best play experience!

Timbuk Toys, Inc.
Attention: Returns
1900 S. Quince Street, Suite B,
Denver, CO 80231