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About Timbuk Toys

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Info about our toys
Supporting our Communities
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Timbuk Toys – what we’re all about


Mission Statement:
Our products, service, and stores connect our customers to the joy of play, imagination and discovery. In what we sell and how we do it, fun is at the heart of our business!

History:

Timbuk Toys was started in 1993 as a tiny store on a quiet street tucked away in one of Denver’s old, historic neighborhoods. Local families enjoyed the classic charm of the old-style toyshop where children were invited behind the counter to help pull the lever of the antique cash register. Customers often stepped up to the wrap table to help out with the gift-wrapping, and a pair of squawky lovebirds drew as much attention as the toys. Today there are three delightful Timbuk Toys stores located in busy neighborhood shopping centers where families continue to enjoy the friendly atmosphere and sense of community.
 •   U-Hills Shopping Center, opened 1997
 •   Lowry Town Center, opened 2002
 •   Highlands Ranch Town Center, opened 2009
 •   Lakewood City Commons, opened 2012

Staff:
The people who work at Timbuk Toys are women and men of all different ages and backgrounds. We are privileged to attract a work force from diverse professions. We also hire a large number of students and have had the pleasure of providing foundational training in many skills, including customer service. All of our staff takes pride in creating a welcoming and friendly atmosphere where customers enjoy efficient, professional service.

If you are interested in joining our team, please send an email to customerservice@TimbukToys.com. We are always eager to find people who can bring talent and strength to our business!

Awards:
Timbuk Toys is a Winner!
– All these wonderful recognitions are awarded by vote from various media channels. In business there is no higher praise than what is said by customers. To all who voted for us,
Thank You!

Prior Awards:
2011 Colorado Community Newspapers, Best of the Best Winner
2011 Colorado Parent Magazine, Family Favorite Gold Winner
2010 Denver A-List, Best Children's Gifts
2010 Colorado Community Newspapers, Best of the Best Winner
2010 Colorado Parent Magazine, Family Favorite Gold Winner
2009 Colorado Parent Magazine, Family Favorite Gold Winner
2007 Kid’s Pages Family Magazine, Toy Store Category, “Best Places for Families 2007”
2005 Colorado Parent Magazine, Family Favorite Gold Winner
2001 Westward Best of Denver, Best Toy Store

ASTRA:
ASTRA is the American Specialty Toy Retailing Association. Timbuk Toys is proud to have been a member since 1996 . ASTRA is an invaluable source of information for the trade as well as for the public regarding toys, toy safety, the purpose of play, and all topics relating to specialty toys. For more information, visit www.astratoy.org

Timbuk Toys in the news:
See archived articles


The Toys in Timbuk Toys!

Product Selection:
Timbuk Toys is renowned for offering Denver’s most creative selection of quality toys and gifts for children. Our toys are exciting to receive and fun to give. We are always looking for items with great “play-value;” the amount of value in a toy to support or enhance the process of play. We are guided by the principle that play is critical to a child’s development and we are committed to providing toys that are tools for learning and discovery. That’s why we say:
The toys you’ll find here are the best-of-the-best because…
That’s what it takes for a toy to be a “Timbuk Toy!”


Colorado Products:
Colorado is full of creative, entrepreneurial people who are bringing quality products to the children’s market, and it is our delight to support these local companies and individuals. We identify products that are from companies located in our home state as “Colorado Products.” Note: products are not necessarily manufactured in Colorado since we are recognizing Colorado companies that may have their products manufactured elsewhere.

USA Made Toys:
For our customers who seek products made here in United States of America, we have a department that groups all these toys together. We know that some people want products specifically made here in the USA, other people simply want to avoid products manufactured in China or countries where labor laws are unregulated and the carbon footprint of transportation is significant. We take significant precautions in choosing only reputable companies with whom to work, but toys are made all around the globe. Our USA Made Toys department is a tribute to the American companies who are figuring out how to bring cost-effective products to the marketplace without going overseas. We hope to see this department grow and grow!

Toy Safety – CPSIA:
The Consumer Product Safety Improvement Act was enacted in July 14, 2008 to regulate safety in children’s products. The provisions of this complex law can be viewed at http://www.cpsc.gov/ under CPSIA. The law states that “Certificates of Compliance (COC’s) are required for every children’s product made available for sale.” For every product we sell, we require a guarantee from our suppliers that says, “By acceptance of this order, Vendor guarantees that all items meet the current requirements of the CPSIA and that certificates of compliance are available for all items shipped.” In addition to this preventative step, we follow daily updates sent out by the CPSC of recalls and safety infractions in children’s products. If there is ever a recall of an item we carry, it is pulled from our shelves immediately!

Sadly, this law also means that we are unable to sell some wonderful items that are being developed locally because the cost of getting certification is too expensive for the individuals who are making these products. In many cases, these items are made of organic fabrics and wood and in no way pose a threat to children. However until the law makes an exception that allows retailers of children’s products to sell reasonable products without COC’s, we are unable to consider these items for our selection.


Supporting our Communities

Timbuk Toys is a community-based retailer with stores located in neighborhood shopping centers. Our purpose has always been to be an intrinsic part of the communities we serve. We are eager to participate in community functions when opportunities are suited to what we can offer and we welcome organizations to bring requests to our store managers!

Timbuk Toys “FUNdraiser” Program:
A fundraising program for local schools and organizations. When it’s time to “raise some FUNds” consider partnering with us for a Timbuk Toys FUNdraiser! Participants earn a donation worth 20% of applicable purchases made during a designated 10-day shopping period. It’s easy, it’s fun, and it works!

Click here to learn more!




Services and Savings!

In-Store Services:
FREE Gift Wrap – Our gifts are as fun on the outside as they are on the inside! Colorful paper, bright ribbons, packages of all shapes and sizes; it’s a child’s dream to tear into these enticing packages! We minimize materials by not using gift boxes and use curling ribbon to hold gifts together and add some colorful frill. Timbuk Toys gift cards are complimentary, or add your own greeting card. Depending on availability, we always try to have paper themed for babies, girls and boys as well as Christmas and Hanukkah paper during the holidays.

Shopping Assistance – Our Staffs are eager to help you find the best gifts, so we’re happy to help you shop! Need a suggestion? – Just ask and we’ll point out toys that match what you’re looking for. We think about and talk about toys and play all day long, so you can be sure you’re getting an expert opinion when you come to us for advice on shopping for toys!

Shipping – Save time and hassle by having us ship packages for you! We ship by FedEx and can usually send out your packages within one business day of your purchase.

In-store pickup – Save time and save the shipping fee by ordering on line and picking up your parcels at one of our stores. We can have your gifts wrapped and ready to go; we’ll even bring your bags to your car if you need that assistance.
Just tell us in the shopping cart comments that you want to pick-up your order and which store you will be pickup from.
The shopping cart will still show the shipping fee, but we will remove the fee prior to processing your order.

Special Orders – We welcome special orders when you need items in large quantity or if we have run out of an item you want.   Due to wholesale ordering restrictions, we can’t guarantee we’ll be able to get your item(s) ordered immediately, but we’ll try.  We also like to know your suggestions of items we don’t carry; some of our best selections have been due to customer recommendations!

Amenities – All our stores are equipped with spacious, clean bathrooms that include changing tables. We also have available folding chairs that can be used around the store for customers who need to sit down.

Discount programs we offer:
Timbuk Star Card – this is a discount program for all our loyal customers! Star Cards are for those who shop with us regularly and it gives a savings of $5.00 off after spending $100.

10% Discount for School Teacher – Teachers are our partners in promoting leaning through creative play! We know that anything purchased by a school teacher from Timbuk Toys is apt to end up in the classroom, or at least influence what goes on in the classroom. We also know that teachers are often not able to get financial backing to support all their creative inspirations, and we want to encourage teachers to use our products in their classrooms. As a token or our appreciation for promoting Timbuk Toys to their students and families, we offer this discount to our local teachers. (This discount program is limited to walk in purchases in our retail store by local teachers who are working for public or private schools, teaching pre-school through high school grades.)

10% Discount for Senior Citizens on Wednesdays –
We love giving our Senior customers the time and attention they deserve, so this discount is designed to encourage Senior Citizens to shop with us on Wednesdays when we are best staffed to serve them.

Communications

How to reach us:

Send an email to Customer Service and we’ll be sure to get it to the person who can answer your question without delay.
If you wish to contact a specific store, put the store name in the subject.
E-Mail Us


Use Contact Us Form

How we reach out to our customers:

Customer List – This is our database of our customers by name and address that tracks sales history. It is an internal list used ONLY used by Timbuk Toys. All customers who order online are automatically included in this database list, and store customers are encouraged to be entered on this list. The benefits to being on our Customer List:
  • Facilitate returns and exchanges. We will be able to access your prior purchases if you forget your receipt.
  • Track your purchases in case you want to review what you have already bought.
  • Track store credits and review other applied discounts.
  • Receive holiday catalogs and occasional post cards if desired.

Mail – Holiday catalogs and an occasional post card are mailed to customers on our Customer List who have shopped with us within a limited amount of time. However, anyone can opt for “no mail” if preferred. We certainly want to avoid sending unwanted mail and wasting postage!

Email – Our Email List is separate from our Customer List and is only for customers who opt in. Email recipients receive “Fun New,” our monthly e-newsletter, and occasionally we use email to send additional announcements about happenings at Timbuk Toys.

“FunNews” – the monthly e-newsletter from Timbuk Toys
Fun News is sent our within the first week of each month and includes E-promo special discounts, product info and announcements.

Holiday Catalogs – The Timbuk Toys holiday catalog is a production of Toy Collection. Toy Collection selects catalog items with input from participating retailers, including Timbuk Toys. Occasionally circumstances beyond our control affect pricing or availability of featured items. Catalogs are mailed to current families on our Customer List (excluding those who have elected to have no mail sent) plus some additional addresses purchased through the Toy Collection mailing service.

Find us on facebook

Read our Blog


Stores – Info and Map

Store Hours:
Monday – Saturday 9:30-6:30, Sunday 11:30-5:00

All our stores offer the same basic hours of operation.
Individual stores may have extended hours for specific occasions.
Holiday Extended Hours – see home page for calendar of Holiday Hours

Snow Schedules - Generally the U-Hills store will hold to regular hours while Lowry and Highlands Ranch are apt to delay opening until 11:00 on snowy mornings. Closing times will only change if the weather is severe.

Four Convenient Locations in Metro Denver:
Lowry Town Center – located at 2nd and Quebec in NE Denver
200 Quebec St., Suite 600-121, Denver, CO 80230 - Click here for link to Google Maps
University Hills Shopping Center – located at Colorado Blvd. at Yale in SE Denver
2780 S. Colorado Blvd., Suite 300, Denver, CO 80222 - Click here for link to Google Maps
Highlands Ranch Town Center – located in Highlands Ranch at C-470 and Lucent
9315 Dorchester St., Suite G-107, Highlands Ranch, CO 80129 - Click here for link to Google Maps
Lakewood City Commons – located in Lakewood at Alameda and Wadsworth
7830 W Alameda , Suite 100, Lakewood, CO 80226 - Click here for link to Google Maps

Print Friendly Map: (Print Low-Res) (Print PDF)
Click here for Uhills location details Click here for Lowry location details Click here for Highlands Ranch location details


Photo Gallery of our stores and staff:

The Elves@ Timbuk Toys
Happy 4th of July to all of our friends!
From the staff at our Highlands Ranch Store!
Laura&Melissa
Highlands Ranch staff members with Mrs. Fisher Cat from Calico Critters. Hey, where are Mrs. Fisher's Shades??
The Elves@ Timbuk Toys
The Elves at Timbuk Toys - Steve, Mike, Melissa, Zach,Laura, Richie Amanda (front) - Head Elf
Laura&Melissa
Elves packing, pricing and playing! Laura, Melissa
Richie&Steve
Elves pondering!
Steve and Richie deciding where to put all those toys...
Mike&Zach
Elf Games - with empty boxes Mike, Zach
highlands Ranch Store
Entrance to the Timbuk Toys Highlands Ranch Store
 

 
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Timbuktoys.com© 2004-2013 Timbuk Toys, Inc.
Timbuk Toys and Discover the Fun are Registered Trademarks of Timbuk Toys, Inc.
Other products, images and company names mentioned are trademarks of their respective owners

Alex Toys  Bruder Toys   Calilco Critters  < Klutz
Melissa and Doug  Playmobil   Plasmacar  Schylling

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