Gift wrapping is available for a fee on items from our online store.
We are committed to providing top quality toys and complete customer satisfaction!
We hope that every Timbuk Toy will be a great success, but we know that no toy is indestructible. Please buy age-appropriate toys and supervise play so they can be enjoyed to their fullest!
Our Return Policy
- Receipts are required for refunds. Returns without receipts may be used for exchange or store credit only.
- Toys are returnable within 60 days of purchase if unused, unopened and undamaged.
- Toys, packaging and all parts must be in perfect condition so items are suitable for sale.
- Plush toys and toys without packaging must have all tags attached. Books may not be creased.
- Worn items may not be returned.
- Items purchased in a store may be returned in person at any of our stores or
Please bring your returned item directly to
the checkout counter.
Directions to Timbuk
fill out our Return
Form and mail to the address listed on the form.
Refunds or Store Credit will be issued as
soon as the returned item has been received and inspected.
Shipping fees are non-refundable.
Items purchased from our online store may be returned by using Shipping and Returns
link at the bottom of the online store page. Toys from our online store are returnable within 30 days
With the original receipt, eligible items may be returned for a refund if within 60 days of purchase. Star Customers may have us look up past purchases so paper-receipts are not needed.
- The amount of the refund is the amount on the receipt.
- Credit / Debit Card Purchases - Refunds will be applied to the purchasing credit or debit card.
- Cash Purchases - Full cash refunds are allowed with manager approval on the same
day as the purchase. Otherwise, the maximum cash refund is $50.00. Balances may be refunded to
a credit card or by a company check that will be mailed within 10 business days.
Without a receipt, returns are for exchange or store credit only. The value of the return will be determined by the price of the item at the time of the return. If an item is no longer in our system, we cannot take it back. Items stay in our system for 60 days past the last sale date.
All of our vendors guarantee the quality of their products. So, if an item does not work when new, has missing or broken parts, or does not perform as advertised, we will do our best to make it right! However, items that we review and find to be in working order may not be returned as defective.
- Replacement or Refund - We will replace or refund defective items when the return is within our
60 day return limit as long as the manufacturer does not restrict the remedy to parts only.
- Replacement Parts - Some manufacturers restrict the retailer from offering refunds or
replacements when the item can be fixed with new parts. This restriction usually applies to
items such as ride-on toys, large toys, and construction sets with replaceable pieces. Current
items that are not returnable but can be fixed with replacement parts include PlasmaCar, Kettler, Bruder Trucks, Ravensburger Puzzles, Owi Robots and Lego.
Some manufacturers offer extended warranties on their products. Please contact the manufacturer directly to take advantage of their warranties.
Please buy toys that are age appropriate and supervise all
play for the very best play experience!